CLOSE

---

IVR Solutions

Interactive Voice Response unit known as IVR is a system or a service that can answer an incoming call and provide self-service options to the caller. These options are provided as interactive speech menus that can collect input from the caller via touch-tone telephone keypad and/or voice.

This can be used as a front-end service to collect the data and route the call to the appropriate customer service call center by saving the customer agent’s valuable time.

While an IVR solutions brings all the core benefits that a web application provides (like 24x7 availability, Scalability etc), here are some of the significant benefits IVR technology:

• Virtual Receptionist
• Round the Clock customer service
• Reduction in call waiting and call deflection resulting in reduction of Customer Service cost
• Provide multi-lingual support
• Customer Satisfaction Surveys
• Employee Testing and Evaluation
• Order Entry / Status
• Credit Card Processing
• Inventory Confirmation
• Account Status
• Medical and Clinical Trials

• Employee Benefit Surveys
• Market Research Surveys
• Message and Recording Services
  
• Locator Services
• Voice Broadcasting Call Routing
• Customer Service
• Literature Fulfillment
• Lead Generation & Capture
• Political Polls and Surveys
• Nearest Store Locators
• Contests and Opinion Polls

There are three core technologies that would enable the IVR solution to work.

• Voice XML
• Speech Recognition Language
• Text to Speech Conversion Module

Based on the growing adoption of this technology worldwide, there are many technologies, players, products and solutions available in the market to serve the needs.

The data collected in IVR can also be used to intelligently route the caller to the right representative based on caller specific needs.

If you would like to know the best solution that suits your needs or if you would like evaluate your needs in this area, please send an email to hr@evolvity.com with your contact information and your business domain - a sales representative will contact you as soon as possible.

CLOSE

---

CTI Solutions

CTI stands for Computer Telephony Integration. In a traditional telephony environment, CTI enables a computer user to control their telephony environment. This includes initiating a telephone call, answering an incoming call, hanging up a call solution using a computer. This technology is also used to integrate the telephone and email address books, create conference calls, configure telephone features etc, all from a desktop PC.

A CTI solution also bridges the gap between the IVR and the customer agent by providing a communication channel that enables to share the caller information entered in IVR. This information is passed right to the Customer Agent’s desktop as soon as the call is transferred to an Agent. This data can be used to pull more information about the caller and save Agent’s time by not asking for the same information which is already collected in IVR etc.

With the growing demand for CTI solutions, Evolvity has invested a lot of time and resources to understand and compare various products and platform in this market. Evolvity is very experienced in providing customized solutions using the below leading CTI products/platforms:

• Genesys CTI platform
• Cisco ICM
• Avaya AIC
• Simplicity CTI Integration
• Line4 CTI integration

To learn more about CTI technology or to find out the best suitable solutions for your needs, please send an email to hr@evolvity.com with your contact information and your business domain - a sales representative will contact you as soon as possible.

CLOSE

---

IP Telephony

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

Evolvity has dedicated itself to come up various evolutionary line of product in this fast growing technology area. While our R&D team has more products testing in our lab, here is the list of product that are proven and used by our customers.

Caller Screen on TV

This service integrates your Cable TV Set Top Box with the VoIP or TDM hone service. By enabling this feature, the subscriber will be able to listen to the voice mail on the TV while the caller is talking to the Voice Mail Server. If the subscriber decides to answer the call, selecting a button on Cable TV Remote gets the call transferred from TV/Voicemail Server to the phone.

For more information on this service, please send an email to hr@evolvity.com.

Unified Messaging

Unified Messaging (or UM) is the integration of different streams of communication (e-mail, SMS, Fax, voice, video, etc.) into a single, or, unified 'message store', accessible from a variety of different devices. Unified messaging is a subset of a fully integrated UCS (Unified Communications System).

Remote users or travelers can easily call into ONE system and have all their messages from different sources played back, or read to them using text to speech conversion, and in many instances easily respond to these messages.

Businesses large and small are realizing the potential of unified messaging solutions and are gaining huge savings from the efficiencies they yield. Sales force automation is a vertical market that is exploding thanks to the unified messaging packages provided by some of the vendors you’ll find in this section.

For more information on this service, please send an email to hr@evolvity.com.

SimRing :

This service provides ONE number capability using which the subscribers can publish their ONE number to the rest of the world and receive the call on their best possible phone at that point of time. This service allows multiple phones, such as a cell phone, office line or another residential line, to ring at the same time.

Benefits

• Pick up your calls no matter where you are.
• Change the phone numbers to suit you.
• Turn the service On or Off at will.
• Program the service to allow two other people to pick up the calls at the same time, ensuring a faster response time.

How It Works

Numbers are programmed over the phone, from the primary line on which the service is installed. A code (provided at time of subscription) is required to access the application options. The system informs you of the status of the service (On or Off) and the number of programmed numbers, if any. The user also has access to a menu for programming the phone numbers.

The following operations are possible :

• Add: to add a new number to the existing list.
• Remove: to remove one or more numbers from the list.
• Review: to hear all of the numbers on the current list.
• Change status: to turn the service On or Off.

Numbers are programmed over the phone, from the primary line on which the service is installed. A code (provided at time of subscription) is required to access the application options. The system informs you of the status of the service (On or Off) and the number of programmed numbers, if any. The user also has access to a menu for programming the phone numbers.

For more information on this service, please send an email to hr@evolvity.com.

This service lets the web surfer to talk to a customer service agent with out going through the hassle of finding the contact number, dialing it on the phone and choosing options on the voice response unit and waiting for some one to be available. This feature provides a clickable telephone icon or a link to Call on the any of the online webpage.

If a customer wants to talk to an agent, he or she is connected just by clicking a button on the webpage which dials the phone number and connects to the right agent based on which web page the customer invoked this service. By providing the context of the call to the Customer Server Agent from the webpage, this saves the valuable agent’s time by improving the customer’s satisfaction. This service can be configured such that if an agent is not available immediately, it can wait on behalf of the customer in the background and dial the customer when an Agent is becomes available.

This service can even transfer the data that’s been entered on the website to the agent by saving a lot of talk time which obviously improves the customer satisfaction.

A simple invisible java applet embedded in any html page initiates outbound calls to the customer and to the agent.

This service initiates two outgoing calls – one to the customer who wants help and the other to the actual customer representative. The call gets connected when both the parties are available to talk.

This product is available for the both the telephony worlds – TDM and VoIP.

For more information on this service, please send an email to hr@evolvity.com.

CLOSE

---

Speech Enabled Applications

eSAF

eSAF stands for Evolvity Speech Application Framework (SAF) is designed to automate most of the Speech application development process. Using this framework drastically reduces the application design and developing. As the framework implements the speech application intricacies, an application developer can just concentrate on the business processes and application callflows.
By defining the application callflows in the eSAX format (which is in clear text xml), the eSAE (Evolvity Speech Application Engine, pronounced as eesee) would pick up these flows in runtime and execute them as the callflows presented to the caller.

eSAF is available in Java and .net flavors. In java the front-end is call flow vxml is rendered using JSPs and a front controller servlet. In case .net, it happens via .aspx pages.

eSAF is available in Java and .net flavors. In java the front-end is call flow vxml is rendered using JSPs and a front controller servlet. In case .net, it happens via .aspx pages.

For more information on this service, please send an email to hr@evolvity.com.

CLOSE

---

Management Products

The need for a simplified Resource Management solution is pervasive across virtually all businesses. The sheer volume of the documents passing through today’s business and the preservation of these documents for various regulatory and government requirements have escalated this need. Evolvity in the way of eRMS delivers an affordable, scalable, reliable and secure Resource Management Solution with a goal to automate the process and enhance the accuracy of the management by reducing the cost and effort. This enables you to stay connected with your employees, consultants, vendors and other resources without much effort.

As we understand that vendor management is a strategic activity, this project provides a way of grouping the vendors based on the strategic importance. This also allows you to group your internal and external clients by grouping using a criterion, say by Skill Set etc.

List of features that are available in this service

• Manage Vendors
• Manage Consultants
• Manage Employees
• Store and Retrieve word format resumes, office documents
• Enter, edit and approve time
• Much more ...

For more information or a demo on the Revolutionary eResource Management Solution, please contact – hr@evolvity.com

CLOSE

---

IP Telephony

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

Evolvity has dedicated itself to come up various evolutionary line of product in this fast growing technology area. While our R&D team has more products testing in our lab, here is the list of product that are proven and used by our customers.

Caller Screen on TV

This service integrates your Cable TV Set Top Box with the VoIP or TDM hone service. By enabling this feature, the subscriber will be able to listen to the voice mail on the TV while the caller is talking to the Voice Mail Server. If the subscriber decides to answer the call, selecting a button on Cable TV Remote gets the call transferred from TV/Voicemail Server to the phone.

For more information on this service, please send an email to hr@evolvity.com.

Unified Messaging

Unified Messaging (or UM) is the integration of different streams of communication (e-mail, SMS, Fax, voice, video, etc.) into a single, or, unified 'message store', accessible from a variety of different devices. Unified messaging is a subset of a fully integrated UCS (Unified Communications System).

Remote users or travelers can easily call into ONE system and have all their messages from different sources played back, or read to them using text to speech conversion, and in many instances easily respond to these messages.

Businesses large and small are realizing the potential of unified messaging solutions and are gaining huge savings from the efficiencies they yield. Sales force automation is a vertical market that is exploding thanks to the unified messaging packages provided by some of the vendors you’ll find in this section.

For more information on this service, please send an email to hr@evolvity.com.

SimRing

This service provides ONE number capability using which the subscribers can publish their ONE number to the rest of the world and receive the call on their best possible phone at that point of time. This service allows multiple phones, such as a cell phone, office line or another residential line, to ring at the same time.

Benefits

• Pick up your calls no matter where you are.
• Change the phone numbers to suit you.
• Turn the service On or Off at will.
• Program the service to allow two other people to pick up the calls at the same time, ensuring a faster response time.

How It Works

Numbers are programmed over the phone, from the primary line on which the service is installed. A code (provided at time of subscription) is required to access the application options. The system informs you of the status of the service (On or Off) and the number of programmed numbers, if any. The user also has access to a menu for programming the phone numbers.
The following operations are possible :

• Add: to add a new number to the existing list.
• Remove: to remove one or more numbers from the list.
• Review: to hear all of the numbers on the current list.
• Change status: to turn the service On or Off.

SimRing service must be installed on a regular primary line (landline) in order to work with other line types (cellular or regular). The primary line is included in the three programmable numbers allowed with SimRing.

For more information on this service, please send an email to hr@evolvity.com.

Click2Call

This service lets the web surfer to talk to a customer service agent with out going through the hassle of finding the contact number, dialing it on the phone and choosing options on the voice response unit and waiting for some one to be available. This feature provides a clickable telephone icon or a link to Call on the any of the online webpage.

If a customer wants to talk to an agent, he or she is connected just by clicking a button on the webpage which dials the phone number and connects to the right agent based on which web page the customer invoked this service. By providing the context of the call to the Customer Server Agent from the webpage, this saves the valuable agent’s time by improving the customer’s satisfaction. This service can be configured such that if an agent is not available immediately, it can wait on behalf of the customer in the background and dial the customer when an Agent is becomes available.

This service can even transfer the data that’s been entered on the website to the agent by saving a lot of talk time which obviously improves the customer satisfaction.

A simple invisible java applet embedded in any html page initiates outbound calls to the customer and to the agent.

This service initiates two outgoing calls – one to the customer who wants help and the other to the actual customer representative. The call gets connected when both the parties are available to talk.

This product is available for the both the telephony worlds – TDM and VoIP.

For more information on this service, please send an email to hr@evolvity.com.

CLOSE

---

CTI

CTI stands for Computer Telephony Integration. This technology enables the coordination between a phone system and a computer that maintains call information and agent management processes. A company can have various advantages by using this technology service.

Call Pop

Call Pop which is also called Screen Pop can simply be described as the "population" of caller information on a customer service agent's desktop screen during the processing of a phone call.
This feature can be enabled for:

• Incoming Calls
• Outgoing Calls

Using CallPop, the following information may be populated on the Agent’s computer screen when the call arrives to his phone.

• Caller ID (ANI)
• Called Number Identifier (DNIS)
• IVR Collected Information (when an in-front IVR available)
• Other Customer information like Name, Address, History of the calls etc (when integrated with a CRM system)

This product is available for the both the telephony worlds – TDM and VoIP. For more information on this service, please send an email to hr@evolvity.com.